TERMS & CONDITIONS
This website is owned and operated by Rhythm Base Ltd T/A Drummers Only. Our head office is registered in Scotland at 31-33 Commerce Street, Glasgow, Scotland, G5 8AB.
Our company registration number is SC294286
Our VAT registration number is GB 890 5816 92
These terms and conditions apply to all users of this website (henceforth referred to as “you”), and are upheld at all times by Rhythm Base Ltd T/A Drummers Only (henceforth referred as “we”). By using this website you agree to the terms as set out in this document, if you do not agree to any of these terms, please do not use this website.
We accept payment by Visa, Mastercard, Delta, Maestro, AMEX, Paypal or ApplePay.
Finance is available on most orders over £500 (subject to status).
We aim to dispatch all orders within 1 working day, however our courier doesn’t collect at weekends so any orders received on Friday night through to Sunday will not be dispatched until the Monday.
This excludes all Public Holidays and Bank Holidays
In the event an item is out of stock we will contact you to advise of any delays or offer an alternative.
METHODS OF DISPATCH
Smaller items may be dispatched by WHISTL via Royal Mail or Yodel and most larger/valuable items will be dispatched by our courier DPD Local and are fully insured whilst in transit.
Please ensure you check the items thoroughly before signing for them – if the items are damaged on delivery, please ensure you sign for them as ‘ damaged’ or ‘unchecked’. Goods ordered over the internet may be available to collect from our store however this must be arranged when placing the order.
UK orders placed using our FREE DELIVERY option should generally arrive within 3-5 working days. This is providing the item(s) ordered were in stock at the time of ordering.
Orders placed using our Express Courier service will be dispatched with DPD Local. Most areas of the UK are on a next day service, however remote areas can take a further 1-2 days to arrive.
DPD Local will contact you on the day of delivery either by email or by text to advise an hour window when they will deliver. If there is no-one available to receive the goods then a card will be left with the local depot details for you to contact them to arrange a suitable delivery date. They will then hold the goods awaiting your response. Once you have contacted them and they have made a second delivery attempt, if there is still no-one available to receive the goods then you will be required to uplift the goods yourself from their local depot or pay a further charge to have the goods re-delivered. We require a signature upon delivery of the goods. Our courier CANNOT leave the goods without a signature. If they are not collected, they will be returned to our warehouse and you will be credited for the cost of the goods – NOT the shipping charges.
Any delivery charges will be calculated at checkout based on your delivery location. Mainland UK deliveries are dispatched completely free of charge however an express courier option may be available. EU orders over £150 will be dispatched free of charge. For orders under this value the delivery charge will be calculated at checkout.
For more details on delivery and for EU delivery charges and delivery times visit our delivery information page HERE.
All goods and services are sold in accordance with the EU Consumer Rights Directive (2011/83/eu). The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online. Note: Goods and Services sold prior to the 1st June 2014 where sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).
We can not warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. All goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods, We will contact you to arrange alternatives or a refund where applicable. All prices quoted include VAT at the current rate of 20% All goods remain the property of Drummers Only until paid for in full. Prices and manufacturers specifications subject to change without notice. Please note that goods advertised may have been on display in-store and may be re-packaged prior to dispatch.
All goods (except 2nd hand goods) are supplied with at least One Years Manufacturers Warranty. In the event of any problems simply contact us by phone on 0141 429 3799 or email us at firstname.lastname@example.org quoting your receipt number.
All discount codes (when available) will always be exclusive of all sale items and finance sales.
We are unable to accept returns of any custom made items designed to work together as a unique package, such as drums built to a customer’s personal specifications. Exceptions may only be possible with prior agreement of the vendor, and may be subject to a cancellation and restocking fee of 25% minimum, providing the goods are in original stock condition.
Once we have delivered the goods to your door you are responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Our full privacy polcy can be viewed here – https://drummersonly.co.uk/privacy
You can request access to view any data we hold on you, make any changes to the data we hold or request to be forgotten here – https://drummersonly.co.uk/gdpr
In the unfortunate event of any failure of any item purchased the following will apply: If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item from within the UK only. Customers who have purchased goods outwith the UK will have to arrange their own return postage.
If you simply wish to return the item then just send the item back to us, packed to the same standard as you received it, and we will repair (or replace as appropriate) and return it to you. If you are unable to send it to us we can collect within the UK Mainland for a charge of £15. If we have collected any item which proves not to be faulty, then the customer shall be liable to pay for the uplift and delivery charge (usually a total of £20). If we have arranged any uplift for ANY reason from a customer, and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a £10.00 fee (charged to us by our courier), or ask that the item be returned by the customer directly.
We may also be able to arrange collection of goods from outwith Mainland UK – please contact us for a quote. ALL returns must be authorised by email or phone by Drummers Only before sending back to us. This is to ensure correct tracking of your goods, and any refunds or replacements that may be given.
We also reserve the right to charge a restocking fee on any items which have been returned as unwanted and cannot subsequently be sold on again as new. This fee will be dependent on the condition of the goods.
In accordance with consumer protection (Distance Selling) regulations 2013, the consumer has fourteen calendar days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in ‘as new’ condition and must subsequently be returned within 14 calendar days. Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled) we will NOT refund the initial carriage charge. Also we will charge a collection fee (usually £15) if the customer cannot return the goods themselves. These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.
All payment transactions are completed on a secure server with 256 bit SSL encryption. Should you choose to store your credit or debit card details for future purchases these will be securely stored by our payment provider Braintree. We do not store any card details on our own servers, a java applet connects you directly to Braintree at checkout to enter your card details in order to complete the transaction.