OUR WEBSITE/MAIL ORDER RETURNS POLICY

Should you wish to return a new item you have purchased through our website or over the phone you have 30 days* from the date of delivery to inform us that you will be returning the item(s). (*Please Note – the returns period for pre-owned items is 14 days).  You can do so by filling out our CONTACT FORM or if you have an account on our site then you can complete the form under the RETURNS SECTION on your account page.

You then have a further 14 days to ensure the goods are returned to us safely at the address below. All items must be unused and in the original product packaging to be eligible for a full refund. We reserve the right to charge a restocking fee on any items which have been returned as unwanted and cannot subsequently be sold on again as new. This fee will be dependent on the condition of the goods. Please note that postage charges paid will not be refunded.

We can arrange collection of the return if required however there will be an uplift and delivery charge for this service which will be deducted from your refund.  This is usually £20 for most next day delivery areas but may be more for larger goods and 2/3 day delivery areas.

Please note that products that have contact with the ear, nose or throat (ie. in-ear headphones) can only be returned for a full refund if sent back with hygiene seals unbroken and in unused condition. Customers who have purchased goods outwith the UK will have to arrange their own return postage.  Special order items purchased online or over the phone are not eligible to be returned unless damaged or faulty on arrival.

OUR RETURNS ADDRESS:

Website Returns:

Drummers Only Ltd
Block 5 Unit 4 Oakbank Trading Estate
Oakbank Street
Glasgow
G20 7LU

HOW WE DEAL WITH GOODS THAT ARE FAULTY ON ARRIVAL

If an item is faulty on arrival we will send an immediate replacement (if in stock) and collect the broken item from within the UK only. Customers who have purchased goods outwith the UK will have to arrange their own return postage. If we have collected any item which however proves not to be faulty, then the customer shall be liable to pay for the uplift and delivery charge (usually a total of £20 but will be more for large items). If we have arranged any uplift for ANY reason from a customer and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a £10.00 fee (charged to us by our courier), or ask that the item be returned by the customer directly.

OUR IN-STORE RETURNS POLICY

Please be aware that we do not offer refunds for any purchases made in-store or through face-to-face transactions.

If you change your mind after making a purchase in-store we are unable to provide a refund. We may however be able to offer a credit note. Credit notes are valid for a limited time and can be used toward future in-store purchases and cannot be refunded.

We always encourage customers to carefully consider their purchase before finalising a transaction. Goods are available to try in-store prior to purchase.  Returns would only be considered for items that are unused, in their original packaging, and in a resalable condition. Approved returns will be issued as a credit note only. Special order items ordered in-store are not eligible for return.

This policy does not affect your rights regarding faulty or misdescribed products.

If you have any questions about this policy, please speak with a member of our team prior to completing your purchase.