OUR TERMS & CONDITIONS
We accept payment by Visa, Mastercard, Delta, Maestro, AMEX, Paypal, ApplePay or GooglePay.
Klarna financing is available on most orders over £250 (subject to status). We can also offer Pay Later in 30 Days and Slice it in 3 options with Klarna Payments.
We aim to dispatch all in-stock orders within 1 working day, however our courier doesn’t collect at weekends so any orders received on Friday night through to Sunday will not be dispatched until the Monday. This excludes all Public Holidays and Bank Holidays
In the event an item is out of stock we will contact you to advise of any delays or offer an alternative.
METHODS OF DISPATCH
Smaller items may be dispatched by Royal Mail or Hermes and most larger/valuable items will be dispatched by our couriers DPD Local or Parcelforce and are fully insured whilst in transit.
Please ensure you check the items thoroughly before signing for them – if the items are damaged on delivery, please ensure you sign for them as ‘ damaged’ or ‘unchecked’. Goods ordered over the internet may be available to collect from our store however this must be arranged when placing the order.
UK orders placed using our standard delivery services should generally arrive within 3-5 working days. This is providing the item(s) ordered were in stock at the time of ordering.
For UK orders placed using our DPD Local service: most areas of the UK are on a next day service, however remote areas can take a further 1-2 days to arrive.
DPD Local will contact you on the day of delivery either by email or by text to advise an hour window when they will deliver. If there is no-one available to receive the goods then a card will be left with the local depot details for you to contact them to arrange a suitable delivery date. They will then hold the goods awaiting your response. Once you have contacted them and they have made a second delivery attempt, if there is still no-one available to receive the goods then you will be required to uplift the goods yourself from their local depot or pay a further charge to have the goods re-delivered. We require a signature upon delivery of the goods. Our courier CANNOT leave the goods without a signature. If they are not collected, they will be returned to our warehouse and you will be credited for the cost of the goods – NOT the shipping charges.
Any delivery charges will be calculated at checkout based on your delivery location. Mainland UK deliveries over £149 are dispatched with free delivery. For orders under £149 delivery prices will be calculated at checkout. EU orders over £500 will be dispatched free of charge. For orders under this value the delivery charge will be calculated at checkout.
For more details on delivery and for EU delivery charges and delivery times visit our delivery information page HERE.
All goods and services are sold in accordance with the EU Consumer Rights Directive (2011/83/eu). The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online. Note: Goods and Services sold prior to the 1st June 2014 where sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).
We can not warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. All goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods, We will contact you to arrange alternatives or a refund where applicable. All prices quoted (except for pre-owned items) include VAT at the current rate of 20%. Pre-owned goods are subject to 0% VAT as we operate using the UK VAT Margin scheme.
All goods remain the property of Drummers Only until paid for in full. Prices and manufacturers specifications subject to change without notice.
Please note that goods advertised may have been on display in-store and may be re-packaged prior to dispatch.
All goods (except 2nd hand goods) are supplied with at least One Years Manufacturers Warranty. In the event of any problems simply contact us by phone on 0141 429 3799 or email us at [email protected] quoting your receipt number.
All discount codes & coupons (when available) will generally always be exclusive of all sale items and finance sales.
We are unable to accept returns of any custom made items designed to work together as a unique package, such as drums built to a customer’s personal specifications. Exceptions may only be possible with prior agreement of the vendor, and may be subject to a cancellation and restocking fee of 25% minimum, providing the goods are in original stock condition.
Klarna Payment Method – Terms & Conditions
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
Pay Later in 30 Days: The payment period is 30 days from shipment of the goods or tickets/availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom.
Pay Later in 3 Instalments/Slice It: With the financing service from Klarna you can pay your purchase in 3 fixed monthly instalments according to the conditions stated in the checkout. This payment method is only available for orders under £1000. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Pay Later in 3 Instalments/Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: United Kingdom.
The payment methods Pay Later in 30 Days and Pay Later in 3 instalments/Slice It are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Further information and Klarnas user terms you can find here . General information on Klarna you can find here . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Once we have delivered the goods to your door you are responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
You can request access to view any data we hold on you, make any changes to the data we hold or request to be forgotten by contacting us here – https://drummersonly.co.uk/contact
30 Day Returns Policy:
Should you wish to return an item you have purchased through our website you have 30 days from the date of delivery to inform us that you will be returning the item(s). You can do so by filling out our CONTACT FORM. You then have a further 14 days to ensure the goods are returned to us safely at the address below. All items must be unused and in the original product packaging to be eligible for a full refund. We reserve the right to charge a restocking fee on any items which have been returned as unwanted and cannot subsequently be sold on again as new. This fee will be dependent on the condition of the goods. Please note that postage charges paid will not be refunded.
We can arrange collection of the return if required however there will be an uplift and delivery charge for this service which will be deducted from your refund. This is usually £20 for most next day delivery areas but may be more for larger goods and 2/3 day delivery areas.
Please note that products that have contact with the ear, nose or throat (ie. in-ear headphones) can only be returned for a full refund if sent back with hygiene seals unbroken and in unused condition.
OUR RETURNS ADDRESS:
Unit 4 Weardale Lane
How we deal with goods that are faulty on arrival:
If an item is faulty or damaged on arrival you must let us know within 48hrs of having received the goods.
We can usually send an immediate replacement (if in stock) and collect the broken item from within the UK only. Customers who have purchased goods outwith the UK will have to arrange their own return postage. If we have collected any item which however proves not to be faulty, then the customer shall be liable to pay for the uplift and delivery charge (usually a total of £20 but will be more for large items). If we have arranged any uplift for ANY reason from a customer and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a £10.00 fee (charged to us by our courier), or ask that the item be returned by the customer directly.
In accordance with consumer protection (Distance Selling) regulations 2013, the consumer has fourteen calendar days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in ‘as new’ condition and must subsequently be returned within 14 calendar days. Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled) we will NOT refund the initial carriage charge. Also we will charge a collection fee if the customer cannot return the goods themselves. These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.
All payment transactions are completed on a secure server with 256 bit SSL encryption. Should you choose to store your credit or debit card details for future purchases these will be securely stored by our payment provider Stripe. We do not store any card details on our own servers, a java applet connects you directly to Sripe at checkout to enter your card details in order to complete the transaction.