RETURNS & EXCHANGES
OUR 30 DAY RETURNS POLICY:
Should you wish to return an item you have purchased through our website you have 30 days from the date of delivery to inform us that you will be returning the item(s). You can do so by filling out our CONTACT FORM or if you have an account on our site then you can complete the form under the RETURNS SECTION on your account page. You then have a further 14 days to ensure the goods are returned to us safely at the address below. All items must be unused and in the original product packaging to be eligible for a full refund. We reserve the right to charge a restocking fee on any items which have been returned as unwanted and cannot subsequently be sold on again as new. This fee will be dependent on the condition of the goods. Please note that postage charges paid will not be refunded.
We can arrange collection of the return if required however there will be an uplift and delivery charge for this service which will be deducted from your refund. This is usually £20 for most next day delivery areas but may be more for larger goods and 2/3 day delivery areas.
Please note that products that have contact with the ear, nose or throat (ie. in-ear headphones) can only be returned for a full refund if sent back with hygiene seals unbroken and in unused condition.
OUR RETURNS ADDRESS:
Unit 4 Weardale Lane
HOW WE DEAL WITH GOODS THAT ARE FAULTY ON ARRIVAL
If an item is faulty on arrival we will send an immediate replacement (if in stock) and collect the broken item from within the UK only. Customers who have purchased goods outwith the UK will have to arrange their own return postage. If we have collected any item which however proves not to be faulty, then the customer shall be liable to pay for the uplift and delivery charge (usually a total of £20 but will be more for large items). If we have arranged any uplift for ANY reason from a customer and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a £10.00 fee (charged to us by our courier), or ask that the item be returned by the customer directly.