31-33 Commerce Street, Glasgow, G5 8AB
Frequently Asked Questions
We provide an estimated delivery date on the shopping cart and checkout pages for items which are ‘In Stock’. This is based on the delivery method you choose and the delivery destination.
Items which are ‘Available For Order’ are usually dispatched within 5-7 working days depending on availability. If for any reason delivery is going to take longer than this we will contact you ASAP.
Generally smaller items will be dispatched by Royal Mail 48 service or via the courier MyHermes.
Larger and more valuable items will be dispatched by our main courier DPD Local.
You can choose our guaranteed express courier service at checkout (where available) for a small additional fee.
All new products carry at least a full 1 year manufacturers warranty unless otherwise stated. Pre-owned goods do not come with any warranty.
Should an item develop a fault within the warranty period please ensure you contact us immediately to inform us of the fault. We may ask you to send us through pictures of the item so we can ascertain whether it will be covered under warranty. Once your return has been authorised send the item back to us, packed to the same standard as you received it and we will repair (or replace as appropriate) and return it to you.
Please note that items which have suffered misuse will not be replaced under warranty.
Should you have a cymbal that develops a crack do not continue playing it. If the crack develops further it may invalidate your warranty.
As the warranty is provided by the manufacturer it is entirely at their discretion whether an item will be repaired/replaced.
In the unfortunate event of any failure of any item purchased the following will apply:
If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item. Otherwise simply send the item back to us, packed to the same standard as you received it, and we will repair (or replace as appropriate) and return it to you.
If you are unable to send it to us we can collect within the UK Mainland for a charge of £15. If we have collected any item which proves not to be faulty, then the customer shall be liable to pay for the uplift and delivery charge (usually a total of £20). If we have arranged any uplift for ANY reason from a customer, and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a £10.00 fee (charged to us by our courier), or ask that the item be returned by the customer directly. We may also be able to arrange collection of faulty goods from outwith Mainland UK – please contact us for a quote.
All returns must be authorised by email or phone by Drummers Only before sending back to us. This is to ensure correct tracking of your goods, and any refunds or replacements that may be given.
We accept payment by VISA, Mastercard, Delta, Maestro, AMEX or PayPal. We also offer Interest Free Finance on orders over £500.
All payment transactions are completed on a secure server with 256 bit SSL encryption.
Should you choose to store your credit or debit card details for future purchases these will be securely stored by our payment provider Stripe. We do not store any card details on our own servers, only a secure token is sent to Stripe in order to complete the transaction.
Once you have completed your order you will receive a confirmation email advising you that your order has been placed.
When the order has been verified and processed we will then contact you again via email to advise when the order has been dispatched, along with details of how it is being dispatched and any tracking info.
If there is any issue with any items you have ordered we will either phone/email you to advise.
We generally only take in goods as part-exchange against new purchases. You can however fill out our part-exchange form and let us know that you’re just looking to sell your items on for cash. We will get back to you with a buying price if we think it is something we are able to sell on.
Send us an email